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HOW HARD IS YOUR WATER? FIND OUT NOWFREE DELIVERY OVER £100

Home Water Softener System

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Softened water throughout your home – browse our range of home water softener systems to suit all sizes of property and family. Softer skin, softener towels and laundry, in a scale-free, more energy efficient, cheaper to run home.

Our domestic water softeners are compact and easy to install, fitting discreetly under your kitchen sink or an alternative location in your home.

Save time and money with softened water. Benefits of having a home water softener system include making heating systems work more efficiently, making appliances last longer and reducing cleaning bills. You’ll also enjoy great feeling hair and skin. Get luxurious soft water throughout your property today.

General Questions

What is hard water?

Hard water is caused by minerals containing calcium and magnesium which are dissolved in the water supply. The more dissolved minerals of this type there are in the water the harder the water is. When the water is heated (or evaporates) these minerals are left behind and form scale.

What difference will a water softener make?

By removing the scale forming minerals from the water a water softener benefits everywhere you use water in the home. Washing and laundry becomes easier with less use of shampoos and washing powder (up to 50%) and softer luxury feeling clothes and towels. With no scale in the water your washing machine, water boiler and central heating will work more efficiently and be less prone to breakdown. As a water softener will over time remove existing scale your fuel bills will also benefit. Lastly with no ‘scum’ or scale residue on worktops and shower screens and no blocked shower heads, cleaning becomes less arduous.

How can I tell how hard my water is?

Go to our FREE water hardness postcode checker and simply type in your postcode. The widget will display how hard your water supply is.

Where is the water softener fitted?

Normally, a water softener is fitted somewhere close to your water main stopcock. If the stopcock is under your kitchen sink, this is generally the most cost effective solution. The water softener needs to have a power supply and be connected to a drain for use during regeneration.

How long does a water softener last?

A good water softener should last you up to 10 – 12 years. Our 8 year warranty programme covers all parts and labour should it malfunction during this time. All we ask is that your softener is serviced once every two years.

How often do I need to add salt to my softener

This varies depending on your water usage. The more often a softener regenerates, the more often you will need to add salt. We recommend you check your water softener’s salt level once a month. If your salt levels are down to 2 centimetres refill it to the top with salt tablets.

Is softened water safe to drink?

Yes, however it is not recommended for either nursing mothers or anyone on a sodium restricted diet. In the process of softening the water, the hard elements of calcium and magnesium are replaced with sodium.

How can I avoid drinking the softened water?

When connecting a softener to your home, there are 2 ways to tackle the drinking water scenario. Firstly, the cold tap in the kitchen can be left unsoftened receiving water direct from your water main. Secondly, to have a separate untreated tap solely for drinking water and to have this fitted with a water filter which will remove chlorine and taste and odour, to give you clear tasting filtered water. (Please see our section on drinking water kits)

Purple Turtle softeners have a digital metered valve. What does that mean?

Metered softeners measure the amount of water used and ensures the softener will only regenerate when required, thus minimising the use of salt. It will also notice any increase or decrease in water usage (while you are on holiday for example) again saving on regeneration time and salt usage.

If I move house, can my water softener move with me?

Absolutely. As long as the water consumption in your new property does not greatly increase then all of our water softeners are easily transferable. Seeking professional advice before re-locating softener would always be advisable.

Do I need to have my pipework descaled before I fit the water softener?

As soon as your new water softener is connected, soft water will start to reverse the scale build up. Over a period of time all scale build up will be gradually removed. As this happens, your water heating bills will be reduced simply because you will not be heating your water through a barrier of scale.

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Installation

We offer a full installation service anywhere on the UK mainland for a set fee. Installation can be ordered at the same time as your purchase from the drop-down menu available. If you wish to contact us prior to your purchase please either complete the PRE-INSTALLATION FORM here and send it directly to us or call or email us. This process ensures the installation goes as smoothly as possible and our engineers know exactly what is required on the day.

If you purchase an install package our service department will contact you in order to arrange a convenient date to have your system installed. Once a pre installation form has been completed one of our installation team will help you decide the best location for your product.

We always aim to install as closely as possible to the incoming water supply but should this not be possible due to lack of space or similar, we will find the next best alternative.

The installation is usually complete within 1-2 hours and your installer will at that point ensure everything is left clean, tidy and in perfect working order. Upon completion of the installation, we will give you a demonstration of how the product operates.

You’re now all set to enjoy world class water at home.

Naturally, if you have any queries or require further information then please do not hesitate to contact us via phone, email or online chat.

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